SFSPL Global · Legal
General Business Terms
These baseline terms apply only when incorporated into an accepted proposal, quotation, statement of work or other written engagement document.
Reviewed 9 August 20261. Contract structure and priority
An engagement is created only when an authorised proposal, quotation, order, statement of work or agreement is accepted in the specified manner and any required advance is received.
The engagement documents should be read together. A signed or specifically accepted agreement prevails over a proposal; the proposal prevails over these general terms for a matter it expressly addresses; and specific service terms prevail over general terms for the relevant service.
2. Scope and exclusions
Services, deliverables, stages, assumptions, exclusions, client inputs, review points and timing are limited to the accepted scope. Work not expressly included is additional scope.
General discussions, examples, demonstrations, estimates or exploratory ideas do not expand the scope unless confirmed through an authorised written change.
3. Client responsibilities
The client must provide timely, accurate and authorised information, content, access, feedback, approvals and decisions; identify an authorised contact; review outputs within agreed periods; and ensure the legality and accuracy of client-supplied claims and materials.
Delay, incomplete information, changing instructions or inaccessible third-party systems may affect sequence, cost and timeline. SFSPL Global is not responsible for consequences caused by dependencies outside its reasonable control.
4. Fees, taxes and external costs
Fees, payment stages, taxes and quotation validity are stated in the commercial document. Applicable GST or other taxes are additional unless expressly stated as included.
Domains, hosting, media spend, platform fees, travel, printing, licences, plugins, APIs and other external costs are separate unless expressly included. Non-cancellable external costs incurred with authority remain payable.
5. Change, pause and delay
A change to requirements, deliverables, volume, format, integration, timing or assumptions may require a written change request addressing fee and timeline.
If the client delays required input or payment, work may be resequenced, paused or suspended after reasonable notice. Restart may depend on capacity and may involve a reasonable remobilisation charge stated before restart.
6. Review, acceptance and handover
Deliverables should be reviewed against the accepted scope and objective criteria. Consolidated feedback must be provided within the stated review period. Silence does not automatically waive mandatory rights, but extended non-response may permit the stage to be treated as operationally approved for scheduling purposes where the engagement document so provides.
Handover, source materials, credentials, licences and support are provided as specified and may be conditional on payment of undisputed amounts due.
7. Confidentiality and publicity
Each side must protect non-public information received for the engagement and use it only for the relevant purpose, subject to legal disclosure and information independently known, public or lawfully obtained.
Client name, logo, work or result will not be represented publicly as a case, endorsement or association without appropriate authority and accurate wording.
8. Outcomes and liability
SFSPL Global commits to agreed deliverables and reasonable professional care, not to revenue, profit, leads, approvals, rankings, funding, coverage, awards or business success.
Liability allocation, exclusions and any financial cap should be proportionate and stated in the specific engagement. Nothing limits liability where limitation is prohibited by law or for fraud, wilful misconduct or another non-excludable matter.
9. Termination and disputes
An engagement may be terminated as stated in the accepted documents, including for material uncured breach, non-payment, unlawful instruction or prolonged suspension. Fees for completed work, approved work in progress and committed external costs remain subject to reconciliation.
The parties should first attempt good-faith resolution through authorised representatives. Arbitration applies only where an executed or expressly accepted engagement document provides for it. Mandatory statutory and consumer rights remain unaffected.