Payment, Cancellation & Refund Policy

1. Pricing and validity

Prices and validity periods are stated in the relevant quotation or proposal. Scope, volume, timing and assumptions affect pricing. Taxes are applied as legally required and identified on the relevant commercial document.

2. Advances and milestones

An advance may reserve capacity, commence discovery, procure approved external inputs or begin production. Milestone payments become due when the corresponding contractual trigger occurs.

Work may be withheld, paused or rescheduled for overdue undisputed payment after appropriate notice. Payment does not waive the right to require delivery in accordance with the agreed scope.

3. External and committed costs

Domain, hosting, media, print, travel, platform, licence, software, API and similar external costs are normally non-refundable once ordered, activated, consumed or made non-cancellable by the relevant provider.

External charges are identified separately where practicable and remain subject to provider refund rules.

4. Cancellation by the client

A cancellation request should be made in writing by an authorised contact. The account will be reconciled for work completed, reasonable work in progress, approved commitments and non-cancellable costs up to the effective cancellation date.

An advance is not automatically refundable in full merely because final delivery has not occurred. Any refundable balance is determined after the reconciliation and applicable law, not by a blanket no-refund rule.

5. Cancellation or suspension by SFSPL Global

SFSPL Global may suspend or terminate for material non-payment, unlawful or misleading instruction, abuse, security risk, repeated failure to provide essential dependencies or another material breach, subject to applicable notice and cure where appropriate.

If SFSPL Global ends an engagement for convenience rather than client breach, fees for unperformed work will be reconciled and any due balance returned, excluding properly incurred commitments.

6. Refund review and method

Approved refunds are made to the original payment source where reasonably possible after reconciliation, verification and required documentation. Processing time may be influenced by banks, payment providers and statutory records.

Nothing in this policy removes a refund or remedy that cannot lawfully be excluded. Disputed amounts should be raised promptly with the supporting engagement and payment details.